Juan
9/10
Italy 🇮🇹
Our stay at Residence - Palais Hörtenberg in Bolzano was nothing short of exceptional — 10/10
Pros: My stay at Residence - Palais Hörtenberg in Bolzano was nothing short of exceptional — truly a 10/10 experience. The location is absolutely strategic. Situated right in the heart of Bolzano, it allows you to explore the historic center, shops, restaurants, and main attractions all within easy walking distance. Whether you're visiting for leisure or business, you simply couldn’t ask for a better base. The room was beautiful, spacious, and tastefully designed, blending elegance with comfort. The bathroom was equally impressive — large, modern, and impeccably maintained, offering both style and practicality. Service was excellent from start to finish. The staff was welcoming, professional, and always ready to help with a smile, making the entire stay feel effortless and enjoyable. Cleanliness deserves special mention: everything was spotless. From the room to the common areas, the level of hygiene was outstanding and clearly a top priority. Highly recommended!
Cons: Actually we would have liked to find complimentary bottles of water in the fridge, as has become the norm in most hotels nowadays. Maybe a nicer view from the room could have been desirable.
Fernanda
10/10
Brazil 🇧🇷
Can’t wait for come back
Pros: Everything was perfect — the location, the facilities, and the comfort. An impeccable hotel with excellent standards.
Cons: The only negative was having to leave.
Michele
10/10
Australia 🇦🇺
Great value for money.
Pros: Location and great value for money. Big rooms with a coffee machine.
Cons: Would have been nice to have some milk for coffee in fridge.
Elizabeth
9/10
Netherlands 🇳🇱
Great location, wonderful decor and view, excellent staff
Pros: Great location at the end of the shopping street. Our room had a lovely view of the mountains. Very clean, great facilities and kind staff. Very helpful that there were lockers available to leave our bag after check out.
Cons: Two light were not working, but it wasn’t a big problem. It would have been nice if the spa would have been open longer.
Tan
10/10
Malaysia 🇲🇾
Pros: The property is so comfortable and everything were perfect. We felt like staying in a luxury high end apartment. We truly enjoy our staying here.
Cons: The only thing not so convenient is the washing machine and dryer is at first floor and there is only one unit each. We need to go up and down the elevator to check if it's occupied.
Westhoven
9/10
Canada 🇨🇦
Great place to stay in Bolzano
Pros: Apartment was clean, spacious and the shower is awesome. Staff were super friendly and helpful. They did everything they could to help with any issue we had.
Cons: It was impossible to control the temperature in the room. It appeared to be a seasonal issue, but it still made the room uncomfortably hot.